FAQ
Frequently asked questions
Sizes
Which poster sizes do you offer?
Minted Walls is a Pokémon poster store. Our printed Pokémon posters come in sizes from A4 up to A0. Available sizes are shown on each product page. We also offer digital files for many designs.
Production and shipping
How long does it take to receive my order?
Posters are made to order. Orders are processed within 1-3 business days, and shipping takes 2-5 business days after processing.
Which countries do you ship to, and what does shipping cost?
We ship worldwide and shipping is free. Customs duties, import taxes or fees charged by the destination country, if any, are paid by the customer. See our Shipping policy.
How will I know my order has shipped?
You will receive an email with tracking information once your order is dispatched.
Returns
Can I return a poster?
Yes. You can return a printed poster within 30 days of receiving it if it is unused and in its original condition. The customer pays the return shipping, unless the item arrived damaged, misprinted or incorrect. Email info@mintedwalls.com before sending anything back. Full details: Return and refund policy.
My poster arrived damaged or misprinted. What do I do?
Email us within 30 days of delivery with your order number and photos. We will reprint it or refund you, at no cost to you.
Digital files
How do I get my digital file?
Digital products are delivered electronically after payment, by email.
Can I get a refund on a digital file?
Digital files are non-refundable once delivered or downloaded. If a file is corrupted or incorrect, contact us and we will fix it or refund you.
Can I print digital files and share them?
You may print them for your own personal use. Reselling, sharing or commercial use is not permitted.
Changing an order
Can I change or cancel my order?
Email info@mintedwalls.com as soon as possible with your order number. We can only change or cancel an order that has not yet gone into production, or a shipping address before dispatch.
Still have a question?
Visit our Contact page or email info@mintedwalls.com.